Frequently Asked Questions

MyCarrierPortal is a unique Online Carrier Packet solution. Customers upload their logos, color schemes, legal documents, and select the questions they want to ask freight carriers. Once a customer signs up, they invite carriers to electronically complete an online carrier packet on MyCarrierPortal. Each carrier is directed to a customized online packet webpage to verify their profile information, agree to contracts, and complete an electronic W9/W8. Notifications are sent to all parties, including the corporate office provided by the FMCSA, once the carrier packet is completed.

Carriers benefit significantly from using MyCarrierPortal. They save time by not repeatedly filling out carrier packets, sending certificates, or dealing with paperwork. Once they complete a main carrier packet, they only need to update it if there are changes to their company. This system improves organization and communication, as carriers can update all their customers simultaneously and have access to all contracts and customer interactions.

The traditional process of setting up a carrier in the transportation industry is time-consuming, averaging 45 minutes. MyCarrierPortal streamlines this process to as little as 5 minutes by automating carrier validation, prequalification, and packet completion. This efficiency is achieved through an intellivite invitation link that carriers can quickly respond to, integrating the packet directly into the TMS.

MyCarrierPortal is customizable, easy-to-use, constantly innovating. We offer unique fraud prevention features and highly sophisticated Carrier Identity, Ongoing Insurance Monitoring and Carrier Onboarding features that are proven to streamline operations and protect our users from fraud.

MyCarrierPortal is less expensive to operate and maintain than developing your own website. It provides expert management of online carrier packets, allowing you to leverage a sophisticated, secure, and efficient system without the hassle of creating and maintaining one yourself.

MyCarrierPortal is committed to safeguarding carrier data through various measures:

• All private and non-public data is encrypted when integrated into customers' TMS.
• Each carrier must be invited by a freight broker to join MyCarrierPortal.
• Notifications are sent to the carrier's main office reported on the FMCSA after the carrier completes the online packet.
• Carriers set up a username and password for future use after completing their online carrier packet. These steps ensure greater security compared to traditional methods of sending carrier packets.

Yes, MyCarrierPortal employs strict security measures to protect private information, making it safer than traditional methods of submitting carrier packets.